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The purpose of this paper is to explain the “evaluation deadlock” or “stasis” diagnosed by many authors. The explanation relies on a thought experiment.

The paper is conceptual and builds on a thought experiment inspired by qualitative research such as interviews with communication consultants in Sweden. It makes use of principal–agent theory and Akerlof’s theory of lemon markets.

A plausible explanation for the evaluation stasis requires consideration of practitioners’ self-interest as businesspeople. The deadlock is explained by an anomaly in practitioner populations and passive or active but covert resistance. If the long-time neglect of measurement and evaluation has led to expectation inflation and overpromising, even well-performing actors might shy away from rigorous measurement and evaluation practices in their own mandates, since they fear being measured against promotional, not realistic standards. At the same time, on the level of industry discourse, these practitioners would still advocate for measurement and evaluation in principle, so as to avoid the suspicion of underperformance.

The paper suggests an explanation for further empirical investigation. It does not attempt to demonstrate anything else than that the suggestion is plausible and that it warrants further investigation.

The scientific community engaged in the measurement and evaluation debate appears puzzled by the discrepancy between practitioners’ words and actions. The authors hope that the paper contributes to a more realistic and thus more constructive dialogue between practitioners and academics in the measurement and evaluation debate.

Inspired by Alvesson and Spicer’s concept of functional stupidity, the paper argues that attempts to explain the evaluation stasis have been marked by circumspection and narrowness. At present, explanations for the evaluation stasis tend to focus on lack of knowledge or inadequate systems or frameworks. The paper offers a more comprehensive explanation.

The purpose of this paper is to provide young communication managers with a theoretical framework to better understand what they are doing.

The paper combines theoretical reflections with empirical material from an observation study, a “shadowing study” of eight communication managers in German companies undertaken by the author.

Communication management is explained as a second‐order management function, i.e. a function which not only coordinates organizational performance by planning, organizing, controlling, but also institutionalizes certain concerns in the organization. Drawing on the shadowing study, the paper describes how communication managers “manage the management of others” by acting in certain roles, e.g. the missionary (not the guru), the agent of common sense (not the enforcer), the buck's stop (not the CEO's darling). Communication management, it is argued, is not predominantly concerned with power in the organizations, but with influence.

Based on week‐long observations of eight experienced communication executives' everyday activities, the paper argues against concepts which implicitly or explicitly debase “soft”, “influence‐based” and “people‐oriented” approaches and portray “proper” communication management as “hard”, “power‐based” and “system‐oriented”.

Rising public scrutiny has? brought new demands for science communication. Especially, incidents of falsification, fabrication, and plagiarism have recently come to question academic integrity and legitimacy in Germany. Focussing on a prominent plagiarism case that revolved around the former Minister of Science and Education’s dissertation, the purpose of this paper is to investigate the communication strategies of the Düsseldorf University as it navigated the complex challenges of the crisis situation.

The analysis is based on a rhetorical analysis of the public discourse of the University Düsseldorf in the context of the plagiarism crisis.

The study finds that the university responded to the crisis by focussing on legitimating the legal and administrative process by which it evaluated Schavan’s dissertation and revoked the degree. In turn, this focus neglected restoring the threatened reputation of graduate education and of scholarship itself. Ultimately, the crisis communication of the university worked to undermine the premises and goals of science communication.

Future research should focus on case studies of crisis communication by academic and research organizations as well as on investigating the effects of crisis rhetoric on public trust in and on understanding of academic research. The study suggests that it is worthwhile for crisis and science communication scholars to work to develop distinct frameworks for science communication in crisis and crisis communication in science that account for the unique tensions and duality of needs in this arena.

The study contributes to the understanding of the intersections between crisis communication and science communication. Especially, it underlines the importance of developing distinct frameworks for science communication in crisis and crisis communication in science that account for the unique tensions and duality of needs in this arena.

The purpose of this paper is to put forward a theoretical model which conceptualizes and clarifies the function and skills of communication consultants in terms of translation.

The paper combines theoretical underpinnings from Scandinavian institutional theory with empirical examples from an interview study with ten senior communication managers in Swedish public sector organizations.

Communication consultants are explained to perform varying translator functions ranging from a neutral transcoder to a freely interpretive translator and sensegiver. These functions are enacted as the consultant span organizational boundaries and contexts inside and outside the organization. The consultants are apt to carry out these tasks due to their translator expertise which resides in, e.g. multicontextual knowledge and bilingual skills, something which their clients lack.

The scope of the empirical material is limited to public organizations and a Swedish setting, and may therefore not be valid in other cultural contexts.

The model highlights the intersecting work of communication consultants and their clients and thus raises questions concerning the legitimacy and core responsibilities of communication managers. The paper also argues that managers and consultants need to develop their translator skills, and that higher education in communication and PR should prepare students for professions where translator skills may be of great importance.

The functions and tasks of communication consultants is a neglected area in communication research. By providing a comprehensive and pragmatic framework for communication consultants work as translation, the present research adds knowledge about the essential functions these actors perform and how they contribute to communication management as well as to organizational performance.

Governments around the world have shown poor capabilities in responding effectively to the COVID-19 health emergency outbreaks. After the declaration of COVID-19 as an international pandemic by the World Health Organization on January 31, 2020, three countries experienced the greatest initial impact in Europe. Sequentially Italy, Spain and the United Kingdom (UK) were hit by the highest numbers of contagion and death in the first few months in Europe. The aim of this paper is to assess how information channels and sources influenced the public’s evaluation of the three government’s communication response strategies.

An online survey was conducted between March 14 and April 14, 2020, during the first wave of lockdowns and declarations of States of Emergency in the three countries.

Findings show particularities for the different countries, but also similarities in response and reactions of the public in the three scenarios. The response strategy of the UK Government was the most untrusted and criticized by citizens. In contrast, the Italian and Spanish Governments, which both chose to respond with the severest restrictions, attracted more support from citizens, especially in Italy, which was the first to close borders and impose lockdowns for the population.

Despite the national differences in the preference of information channels and sources, overall, an empirical relationship between government communication assessment and media use were found in all the scenarios.

This empirical study has theoretical and practical implications. Theoretically, findings will add evidence of implications of the Channel Complementary Theory to the field of risk, crisis and emergency communication. The results also provide insights for communication practitioners in the public sector on how forms of information and trust in sources influence the public’s assessment of authorities’ communication.

Implications for theory and empirical research about communication during a health pandemic are identified and discussed.

Citizens engage at a high level and synchronize their use of multiple media and platforms in all the three national scenarios.

Stronger criticism is provided by online media, especially social media and online press in the different national contexts.

Results corroborate that factors related to media choice need to be operationalized for risk and crisis communication research.

When public health depends on people understanding the actions they need to take, the possibility of disobedience is highly dependent on trust.

Compared with Spain and the United Kingdom (UK), trust in government institutions in Italy was stronger and could be explained by the higher use of owned media for information-seeking.

The purpose of this paper is to provide a brief answer to the following questions: in the arena for State and non-State actors, who and how may guarantee the balance between democracy, State and market? How can the citizens’ economic well-being be prioritized, in terms of national security?

Adapting both the link analysis approach and the order of Pierce’s inference stages, the author illustrates the state of the art, some economic indices and Italy’s need for countermeasures.

Starting from the notion of “social sustainability of the political decisions,” given by the author, the paper highlights the opportunity to rethink the concept of political warfare, in view of a productive fabric characterized by both a high number of small and medium-sized enterprises and the pervasiveness of mafia-type organizations. At the end, the author shares some proposal in the fields of Public Law and Social Marketing and a broader definition of the above-mentioned concept.

This study shows the link between security studies, people’s perception of grey areas and polarization of opinions and wealth, giving the reader a bottom-up input to the comprehension of the contemporary complexity.

Research on science communication in organizational contexts is scarce – even though many cases can be found where organizations from science and beyond communicate about science-related issues, or where organizational contexts have an impact on the communication of individual scientists and scientific organizations. Therefore, it is time for an “organizational turn” in science communication research, and for more scholarly emphasis on the specific cases that science-related communication in, from and about organizations presents. Such an approximation would benefit both science communication research and analyses of strategic and organizational communication.

This special issue of the “Journal of Communication Management” on “Communicating Science in Organizational Contexts” is a step in this direction: It compiles commentaries from leading scholars in the respective fields as well as research articles coming from various disciplines and conceptual as well as methodological paradigms. In the editorial, we assess overlaps between scholarship on science communication and strategic communication, respectively, based on a meta-analysis of journals in the field(s), develop a guiding heuristic for analyzing science communication in organizational settings, and introduce the contributions to the special issue.

The meta-analysis shows that overlaps between science communication research and scholarship on strategic communication are scarce. While organizations and their communication appear occasionally, and increasingly often, in science communication research, scholars of strategic communication only rarely analyze science communication.

The meta-analysis is limited to the publications of five scholarly journals over ten years. It still demonstrates the lack of research in the intersection of scholarship on science communication and strategic communication.

Scientific organizations are rapidly extending and professionalizing their strategic communication, and an increasing number of organizations beyond science communicate on science or science-related issues. Understanding science communication in organizational settings, therefore, is crucial for practitioners in both areas.

Analyzing science communication in organizational settings is of increasing importance – yet few studies exist that have done it, and the respective research fields devote not much attention to one another. The special issue is a first foray into this new, intersectional field.